About my account

Your transaction history is updated every day with the transactions that the Snapper system has received so far. Transactions include every retail transaction such as buying a coffee or paying for your movie tickets, and a record of every time you tag on and off a bus or ferry.  How do I view my Transaction history?

The online transaction history is great for checking how much you've been spending and keeping an eye on your balance.  Just like bank statements though, it's not always completely up to date, and here's why...

Most retailers upload their daily transactions just once a day, and buses upload their trip data each time they return to the bus depot, which is usually at the end of the day.  Because of this, your transaction history may not be completely up to date.  It's just like your bank statement, sometimes a transaction may have not been received yet. Also, every now and then, a bus may not go back to the depot until the end of the following day.  When this happens, the data from that trip may not appear on your statement for a couple of days.

The great thing about Snapper is that the Snapper itself (your Snapper Red, or Snapper Sprat for example) is where the master data is stored, so the balance on your Snapper is always up to date.  For an up to date balance check the display when you make a retail payment as the balance is always shown on the reader.  If you're tagging on or off a bus and your balance is less than $12.00 you will hear the message "please check your balance".  When you hear this message, your balance is displayed on the lower half of the bus reader in green. Or of course, download the MySnapper application to your computer.

Pending transactions

Because your Snapper holds the most up to date information, the Snapper system knows that there are some transactions that your card has made that we have not yet received records of.  When this occurs the unknown transactions appear on your Transaction History as "pending".  This information is replaced with the correct details once the transaction records have been received.

Penalties

You should always tag on and tag off the bus when using Snapper.  The Snapper system uses GPS to confirm where you got on and off the bus, but if you don't tag off we don't know where you actualy got off the bus.  The fare rules for bus operators such as GO Wellington and Valley Flyer mean that if you forget to tag off, you will be charged the full cash fare for that route.  This fare will be collected the next time you tag on to a bus and will appear on your transaction statement as "penalty".

A penalty fare may also be added if you use a zone-based pass product and go further than the number of zones allowed by that pass.  The fare for the additional zones you have travelled will be charged as you tag off the bus and you will be charged at the discounted fare for those zones only.  However, if you forget to tag off, then you will be charged the full cash fare for that route as per the bus companies' fare policies.  In this case the fare will be collected the next time you tag on to a bus and will appear on your transaction statement as "penalty".

No transaction available 
If there is no transaction history available for your Snapper, it means you haven't used your Snapper within the last six months, or you have just recently registered your Snapper (in which case, transactions will appear from the date you registered your Snapper).  

If your email address has changed, or you want to have your account sending email to another email address, it’s simple to change your email on your existing account.

Log into your account and click Manage My Account. Type in your new email. Check for any other changes that you want to make and click save at the bottom. Now any email alerts will be sent to your new email.

Getting your online orders delivered

All online orders are despatched using the ParcelPost Tracked service from NZ Post.  This allows us to send parcels anywhere in New Zealand for one fixed price, including rural delivery.  It also allows you to keep track of where your Snapper goodies are.  When we despatch your order, we’ll send you an email containing your Tracking Number.  Just go to the NZ Post website and type in your tracking number to find out where your parcel is.

Target delivery times

In most cases, orders received before 3:00pm will be despatched on the same day.  If you’re in Wellington and you place your order before 3:00pm, you will normally expect to receive your order the next working day.  Anywhere else on the North Island you can expect delivery within 1-2 working days and Nationwide delivery is around 2-3 days.  Orders received after 3:00pm are despatched next working day.

PO Box delivery

If you have your own PO Box, then we can arrange to have your order delivered directly to your PO Box address.  NZ Post’s target delivery to PO Boxes is next working day.

Terms and conditions

For information about ParcelPost Tracked, Parcel Post PO Box Priority, Tracking Services and general NZ Post terms and conditions, please visit the NZ Post website.