Contact Us

Using the website

The easiest way to get in touch with a Snapper query is to fill out one of the following forms. Your query will be actioned by the team and you will receive a response via email.

• Check your transaction history
• Create an account and register a Snapper card  
• Add a Snapper card to your existing account
• Lost and/or need to block a Snapper card 
• Missing a top–up
• Issue purchasing a travel pass
• Been charged for something unexpected
• Something else

Call us

Free helpdesk hotline:

0800 555 345

Helpdesk open hours:

Monday to Friday 8:00am-6:00pm
Saturday 8:00am-1:00pm

Closed public holidays

Social Media

The team are online to answer your queries Monday to Friday 8:00am – 6:00pm.

Facebook

X (Twitter)

Closed public holidays

Service Centres

Wellington City

Wellington i-SITE Visitor Centre
111 Wakefield Street 6011
(In front of the Michael Fowler Centre)

Monday/Tuesday 8:30am – 3:30pm
Wednesday to Friday 8:30am – 5:00pm
Saturday 9:00am – 5:00pm
Sunday 9:00am – 3:30pm

Hutt Valley

Upper Hutt i-SITE Visitor Centre
836 Fergusson Drive, Upper Hutt
(In the Expressions Art and Entertainment Centre)

Monday to Sunday 9:00am – 4:00pm