How do I clear an IOU?
When you have an IOU on your Snapper, just top it up by the amount of the IOU plus a few extra dollars. Once you have topped up your Snapper, any travel pass that you have loaded on your Snapper will work again.
The IOU is then removed from your Snapper (ie. you pay it back) the next time you tag on.
Like most things in life, prevention is better than the cure. To avoid incurring an IOU on your Snapper and making your travel pass invalid you should always have some money loaded on your Snapper to cover one or two journeys on your regular commute. This is also handy in case your forget to renew your travel pass and you still need to travel using your Snapper.
You can keep an eye on your Snapper balance by:
- Stopping by a Snapper kiosk or retailer
- Looking at your transaction history online
- Setting up low balance alerts
- Watching the readers on the bus when you tag on and tag off