I have a valid travel pass but I can’t tag on – why is this happening?
If you have a valid travel pass but can't tag on, this may be because your Snapper has an IOU or a penalty fare. A travel pass will enable you to travel within the zone(s) covered by the pass as long as your Snapper balance is $0.00 or more and you do not have an IOU or a penalty fare.
Even with a travel pass you will be unable to tag on if you have an IOU or a penalty fare on your Snapper, regardless of what bus service or zone you are tagging on in, until you top up your Snapper balance by at least the amount of the penalty fare or the IOU.
If you want to use a bus service not covered by your travel pass, you will need to ensure you have money loaded on to your Snapper so you can travel.
We strongly recommend you always have a few dollars loaded onto your Snapper even when you regularly use a travel pass. That way, if your travel pass runs out unexpectedly, you will still be able to travel, and you'll be able to use other services not covered by your pass eg. East by West ferries, taxis, or other bus services.
There are other possible reasons that you might not be able to tag on including your Snapper is broken, you were waving it around or you held it to far from the Snapper reader. Remember to hold your Snapper flat and still to the Snapper reader when tagging on and tagging off, until you hear the confirmation beep and see the green confirmation circle on the Snapper reader.