More about transaction history
Your transaction history is updated every day with the transactions that the Snapper system has received so far. Transactions include every retail transaction such as buying a coffee or paying for your movie tickets, and a record of every time you tag on and off a bus or ferry. How do I view my Transaction history?
The online transaction history is great for checking how much you've been spending and keeping an eye on your balance. Just like bank statements though, it's not always completely up to date, and here's why...
Most retailers upload their daily transactions just once a day, and buses upload their trip data each time they return to the bus depot, which is usually at the end of the day. Because of this, your transaction history may not be completely up to date. It's just like your bank statement, sometimes a transaction may have not been received yet. Also, every now and then, a bus may not go back to the depot until the end of the following day. When this happens, the data from that trip may not appear on your statement for a couple of days.
The great thing about Snapper is that the Snapper itself (your Snapper Red, or Snapper Sprat for example) is where the master data is stored, so the balance on your Snapper is always up to date. For an up to date balance check the display when you make a retail payment as the balance is always shown on the reader. If you're tagging on or off a bus and your balance is less than $12.00 you will hear the message "please check your balance". When you hear this message, your balance is displayed on the lower half of the bus reader in green. Or of course, download the MySnapper application to your computer.
Pending transactions
Because your Snapper holds the most up to date information, the Snapper system knows that there are some transactions that your card has made that we have not yet received records of. When this occurs the unknown transactions appear on your Transaction History as "pending". This information is replaced with the correct details once the transaction records have been received.
Penalties
You should always tag on and tag off the bus when using Snapper. The Snapper system uses GPS to confirm where you got on and off the bus, but if you don't tag off we don't know where you actualy got off the bus. The fare rules for bus operators such as GO Wellington and Valley Flyer mean that if you forget to tag off, you will be charged the full cash fare for that route. This fare will be collected the next time you tag on to a bus and will appear on your transaction statement as "penalty".
A penalty fare may also be added if you use a zone-based pass product and go further than the number of zones allowed by that pass. The fare for the additional zones you have travelled will be charged as you tag off the bus and you will be charged at the discounted fare for those zones only. However, if you forget to tag off, then you will be charged the full cash fare for that route as per the bus companies' fare policies. In this case the fare will be collected the next time you tag on to a bus and will appear on your transaction statement as "penalty".
No transaction available
If there is no transaction history available for your Snapper, it means you haven't used your Snapper within the last six months, or you have just recently registered your Snapper (in which case, transactions will appear from the date you registered your Snapper).