There’s been a lot of activity behind the scenes here at Snapper HQ. We’ve been listening to your feedback about our current website, particularly around finding your balance, topping up and finding out more about where you can use your Snapper.
Check your balance and top up online with MySnapper
The result is that we’ve designed a brand new website and a new application called MySnapper that works with Windows, Mac and Linux operating systems. So now anyone with a Snapper Feeder or Snapper USB will be able to top up from their computer at any time using the free MySnapper application.
Both the website and the MySnapper application are still having the finishing touches applied, and of course we need to thoroughly test both of them, but the team here are confident that we will release them on to the world within the next few weeks.
Quickly see all of your Snapper balances on the Snapper homepage
The first big change is that anyone who sets up a Snapper account and registers their Snapper will automatically get their balance every time they visit the Snapper website. It will also be easier than ever to manage multiple Snappers, by simply scrolling through card balances directly from the home page, or checking their My Account page for balances, transaction histories and all sorts of account updates.
The new Snapper store is packed with lots of new products, such as the Snapper Sprat, the Snapper Mini and lanyards and cardholders. You’ll be able to buy multiple Snappers, with different values loaded on each and for the first few weeks there’ll be a free Snapper lanyard sent out with every online order.
The new Snapper product range available online
There’s also a new Newsroom where you’ll be able to keep up to date with all of our blogs, tweets and newsletters and there’s a comprehensive full site search function which is great for quickly searching the whole site to find just the information you need.
We’re really pleased with the new site and we’ll keep you updated on that launch date.
Oh? “Snapper Mini” and “Snapper Mini Jr”?
Tell us more…
Alan
We’ll tell you more soon!
Miki
That’s looking good. I can’t wait to see it launched.
I really need to downsize my Snapper to a Sprat or one of those newfangled Minis.
is there a move to fix up the plugin for Mac OS X? the current plugin doesn’t work for Mac OS X 10.6 and I contacted the call centre who said they would get to me but never did.
Hi Kawaii
MySnapper will replace the current plugin solution.
In the meantime, you may need to remove the old plugin and reinstall from the one on our website to get working on Snow Leopard.
To remove your old plugin…
Open Terminal
execute
>rm – rf ~/.NzSnapper
then type the following to confirm the file is gone
>ls -la ~/NzSnapper
then goto to ~/Library/Internet Plug-Ins and remove NzSnapperPlugin.plugins
That should clean them all out.
Then go to the website go through the reinstall process and you should be working ok. We have been using SL here for some time – works ok, MySnapper will be *much* better
Let me know how you get on.
Cheers
Miki
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Will you be simplifying the login process so I can use 1Password on my desktop to log in? Maybe even Consume support?
@Brett
Login has been given a full overhaul. Just downloaded and tested with 1Password – looks good, nice tool.
Miki
Nice to see you have Linux covered as well
is there a move to fix up the plugin for Mac OS X? the current plugin doesn’t work for Mac OS X 10.6 and I contacted the call centre who said they would get to me but never did.
+1
@Bert
Try uninstalling and re-install as above and let me know how you go
Miki
I’ve never been able to top up my Snapper USB on Snow Leopard using Safari, but it seems to work fine on Firefox. I’m reluctant to try to above procedure in case it breaks the plugin in Firefox, so I’ll hold out for the application which sounds like it’s going to be a fantastic solution.
Has consideration been given to Corporate users of the Snapper card and how they can top up. Often, secretaries will hold some Snapper cards for use by departments for travel, and top them up as necessary. If a corporate customer has a security policy that stops ActiveX controls then there is no way to top the Snapper Card up online.
So, does the MySnapper application work when behind a corporate firewall? Is there technical information to get it to work if not?
Lawrence – MySnapper has been deliberately written to support this and in a secure manner. The only communications are performed over HTTPS (port 443) to mysnapper.snapper.co.nz where MySnapper acts as client. Standard proxies, firewalls etc should permit HTTPS client access.
The only exception is the information in MySnapper’s “homepage” panel which uses HTTP port 80 to deliver content directly from the website.
We’ll add this information to our FAQs on the new website – thanks for the query.
Regards
Sean