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All about Snapper
- + Topping up your Snapper
- + Checking your Snapper balance
- + Register your Snapper
- + Where to Snapper
- + Using your Snapper
- + Buying a Snapper
- + Types of Snapper
- + Save with Snapper
- + What is Snapper?
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Snapper store
- Snapper Green
- Snapper Mini.Jr
- Snapper Sprat
- Snapper USB
- Snapper Mini
- Snapper Red
- GO Wellington 30 day travel pass
- GetAbout 30 day travel pass
- Runcimans 110 school term travel pass
- Runcimans 155 school term travel pass
- Runcimans 310 school term travel pass
- Snapper Feeder
- Snapper Holder
- Snapper Lanyard
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Support
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Snapper FAQs
- + Getting a Snapper
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Using a Snapper
- How do I pay for my bus fare using Snapper?
- How do I pay for more than one person on the bus with one Snapper?
- How do I clear an IOU?
- How do I pay for my ferry fare using Snapper?
- Why do I need to tag off?
- How do I use Snapper to pay for things in retailers?
- How do I check a Snapper balance when I'm out and about?
- How do I register a Snapper?
- How do I top up a Snapper when I'm out and about?
- How do I top up a Snapper if I'm at home or at work?
- What is a Snapper USB?
- What is a Snapper Feeder?
- What does it cost to top up a Snapper?
- What is the minimum top up amount I can make?
- Why is the online balance different from the actual Snapper balance?
- Why is the text balance different from the actual Snapper balance?
- How can I see my previous Snapper transactions?
- I think I've been overcharged on my Snapper - what should I do?
- What is an IOU?
- What is a penalty fare?
- Is there an electronic transaction fee when using Snapper to pay for a taxi fare?
- How do I pay for my taxi fare with Snapper?
- Is there a discount when using Snapper to pay for a taxi fare?
- When do I need to tell the taxi driver I'm paying with Snapper?
- Should I hand the driver my Snapper when I'm paying for my taxi ride?
- Which taxi companies accept payment with Snapper?
- How do I clear a penalty fare that has stopped my Snapper travel pass from working?
- Is there a receipt when I pay for my taxi fare with Snapper?
- Where can I use My Total Mobility card?
- Do all taxi companies accept Total Mobility?
- Does my Total Mobility concession apply on buses?
- What if my Total Mobility card is lost or stolen?
- What are pending items?
- How do I transfer buses on one single bus ride?
- What do I have to do if a bus breaks down and I need to get on another one?
- Can I transfer the balance from my old Snapper (that still works) to my new Snapper?
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Travel Passes on Snapper
- What is a 30 day travel pass?
- When is the last day I can use my 30 day travel pass?
- How do I use a travel pass on Snapper?
- Where can I get a travel pass for my Snapper?
- How do I load a travel pass on to my Snapper at a retailer?
- Is there a fee for loading a travel pass on to my Snapper?
- When does the travel pass become valid?
- Can I chose which days I can use my 30 day travel pass?
- Can I load two travel passes at the same time?
- How do I use a Snapper travel pass on the bus?
- How will I know how many days are left on my travel pass?
- If I have two different travel passes loaded, can I travel on a bus that my second travel pass is valid for, even though it is not active?
- Can I use money that I have loaded on to my Snapper to tag on more than one person when I have an active travel pass?
- Can I have money and a travel pass loaded on the same Snapper?
- If I lose my Snapper with a travel pass on it can I hotlist it to stop someone else using my travel pass?
- If I have an active GO Wellington 30 day travel pass on my card can I catch another bus service not covered by the travel pass and pay by Snapper?
- Do I still need to tag off, if I’m travelling on a pass?
- What happens if I’m travelling on a travel pass and I forget to tag off?
- I have a valid travel pass but I can’t tag on – why is this happening?
- Can I use my travel pass to travel at weekends?
- Can I load a travel pass online using My Snapper?
- Can I use my GO Wellington 30 day travel pass to travel on the Airport Flyer or Valley Flyer buses in zones 1–3?
- Can a travel pass be loaded on a child’s Snapper or an electronically personalised Snapper?
- What does "not validated" mean on the Pass Detail receipt I received from the Snapper retailer?
- Can a travel pass be loaded on to any Snapper device?
- + Snapper for children
- + Protecting a Snapper
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+
Technical stuff
- How secure is a Snapper?
- Can a Snapper be hacked?
- Can I top up a Snapper USB or a Snapper Card using a Feeder with Windows Vista or Windows 7?
- Can I use a Snapper USB on my Mac that runs OSX 10.4 (Tiger)?
- Can I use my Snapper Feeder on my Apple Mac OS X?
- Why doesn't my ANZ issued Snapper USB work on my Mac?
- Which browsers is this website optimised for?
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MySnapper
- I’ve downloaded MySnapper – what happens now?
- Can I use MySnapper with Linux, Debian or Redhat?
- Upgrading from MySnapper 1.0.2
- How do I use MySnapper with a Snapper Feeder?
- How do I use MySnapper with a Snapper USB?
- How do I top up with MySnapper?
- How do I purchase a travel pass with MySnapper?
- Why is MySnapper telling me that my Snapper could not be detected?
- Why is my balance using MySnapper different from the balance on my transaction history?
- What does a pending reload message mean?
- Why can’t I top up my Snapper?
- I topped up my Snapper on the old website - Why doesn't MySnapper work?
- How do I install the right drivers for MySnapper?
- I'm behind a firewall and can't download an .exe file
- I need an individual component of the MySnapper package
- Troubleshooting the MySnapper Driver Package under Linux
- Troubleshooting the MySnapper Driver Package under Mac OSX
- How do I uninstall MySnapper?
- How secure is MySnapper?
- My installation fails with the error msg: Service 'MySnapper driver package' failed to start'
- I can see my Snapper USB's balance on MySnapper but I can't top up
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