We think it's best to keep the geeky stuff in one place.
And here it is. All you might like to know about Snapper's compatibility with your computer operating system, plus some information about the technology behind Snapper.
On this page:
- How secure is a Snapper?
- Can a Snapper be hacked?
- Can I top up a Snapper USB or a Snapper Card using a Feeder with Windows Vista or Windows 7?
- Can I use a Snapper USB on my Mac that runs OSX 10.4 (Tiger)?
- Can I use my Snapper Feeder on my Apple Mac OS X?
- Why doesn't my ANZ issued Snapper USB work on my Mac?
- Which browsers is this website optimised for?
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How secure is a Snapper?
Snapper "smartcard devices" are the latest generation of smart chipped devices that provide the highest levels of security and capability.
The Snapper card meets international standards criteria and has been certified and integrated into the New Zealand electronic payments infrastructure through the EFTPOS network.
Snappers use a Triple DES encryption when it communicates with a Snapper reader, providing a unique secure transaction every time it is used for a top up, balance inquiry, or purchase.
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Can a Snapper be hacked?
Snapper is a new generation smartcard, and unlike earlier generations of smartcards that have been hacked, Snapper is based on the world leading Infineon and SmartMX (by NXP) chipsets.
Snapper is a new generation contactless smartcard. Snapper uses finance industry standard authentication mechanisms based on 3DES (also referred to as Triple DES) to uniquely sign and protect transactions and ensure cards do not accept unauthorised data.
The card is protected from replaying of previous messages and man-in-the-middle attacks. The keys held on the card are not externally accessible and are set at time of manufacture.
The Triple DES security is standard in financial cards and Snapper has been approved in New Zealand by EFTPOS NZ and ANZ banks as a secure mechanism for connection through to the nationwide EFTPOS network.
If you're having trouble making sense of the "geek speak" this just means that Snapper is about as secure as you can get.
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Can I top up a Snapper USB or a Snapper Card using a Feeder with Windows Vista or Windows 7?
Yes Windows Vista and Windows 7 for Snapper Feeders and Snapper USBs is supported. Just download and run MySnapper and then follow the prompts on screen to top up your Snapper.
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Can I use a Snapper USB on my Mac that runs OSX 10.4 (Tiger)?
Sorry, but as we use Adobe Air for MySnapper, OSX 10.4 (Tiger) for Snapper USBs is not supported. You must be running OS X 10.5 (Leopard) or later on an Intel-based Mac.
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Can I use my Snapper Feeder on my Apple Mac OS X?
OS X for Snapper Feeders is supported. Just download and run MySnapper and then follow the prompts on screen to top up your Snapper.
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Why doesn't my ANZ issued Snapper USB work on my Mac?
If you have a Snapper USB that you obtained from ANZ, it is possible that it may not be compatible with your Mac. If you have one of these ANZ issued Snapper USBs and you cannot get it to work on your Mac please call us on 0800 555 345, or drop into our Wellington office.
To confirm that your Snapper USB is one of the affected models, please complete the following steps:
- Open Finder, and at the top of the screen click on the Apple icon on the Finder bar.
- Click 'About this Mac' and then 'More info'. You should now see the 'System Profiler' window.
- In the left hand 'Contents' panel, under 'Hardware', click on 'USB'.
- In the top right panel, you should now see the 'USB Device Tree'.
- Insert your Snapper USB and then refresh the System Profiler's view by pressing the Apple key and R.
- You should now see a device called 'PCSC Smartcard reader'.
If you see that your Snapper USB has a version number of 1.01 as shown below, yours is one of the affected devices. Please contact us.
PCSC SmartCard Reader
Product ID: 0x9520
Vendor ID: 0x058F (Alcor Micro, Corp)
Version: 1.01
Speed: upto 12Mb/sec
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Which browsers is this website optimised for?
This website is optimised for viewing and use in the following operating systems and browsers. If your browser and operating system does not appear in this list, it does not mean you cannot use the site, but simply that we do not actively test for issues under that situation. If you run across issues around website display or functionality in the following situations, please let us know at feedback@snapper.co.nz.
Optimised OS + Browsers:
Windows XP Pro – IE 7.x
Windows XP Pro – FF 2.x
Windows Vista – IE 8.x
Windows Vista - Safari 3.x
Windows 7 – IE 8.x
Windows 7 - Chrome – 4.x 5.x
Windows 7 – Firefox 3.x
Apple OS X Leopard – Firefox 2.x
Apple OS X Leopard – Safari 4.x
Apple OS X Snow Leopard –Firefox 3.x
Apple OS X Snow Leopard – Safari 4.xIf you're using an older browser, especially Internet Explorer 6, we strongly recommend you upgrade to a newer, more secure browser; not just for your enjoyment and ease of use of this website but also to minimise the security risks you face when browsing the rest of the web everyday. Here at Snapper we particularly like Google Chrome and Mozilla Firefox.