MySnapper is a small and easy to use application for your computer.
Instantly top up, buy passes or see a live balance for your Snappers.
You'll need a Snapper Feeder or a Snapper USB to use it.
Simply download the MySnapper application to your PC, or Mac and using a Snapper USB or Snapper Feeder you can get an instant balance directly from your Snapper and then top up online.
MySnapper works with most recent versions of Windows from XP onwards and all Intel Macs from OS X version 10.5 onwards. Although you top up online, MySnapper doesn't use your browser, so it doesn't matter if you're using Internet Explorer or Firefox, Safari or Chrome... MySnapper will just work. See What is MySnapper for more information on compatibility.
You can use MySnapper at home or at work and easily keep track of multiple Snappers.
MySnapper is completely free of charge and you can download MySnapper now. If you don't have a Snapper USB or Feeder yet, then drop by the Snapper store.
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What is MySnapper?
What is MySnapper?
MySnapper is a standalone application that works with a Snapper USB or Snapper Feeder and allows you to instantly check your Snapper balance, top up your Snapper or buy a travel pass online using your credit card.
Download MySnapper to your PC or Mac computer and simply run the program to quickly check your balance, buy a travel pass or top up at any time.
How to use MySnapper
With MySnapper on your computer it's now quicker and easier than ever to check your Snapper balance and see the status of your travel passes. You don't even need to visit the Snapper website. Just launch MySnapper and away you go!
Top tip: Create a shortcut to the MySnapper application on your desktop or on your dock to make it easy to find when you're in a hurry.
Checking your balance, concessions and pass status with MySnapper
- Launch the MySnapper application.
- Pop either your Snapper USB into your computer's USB port or,
- If you're using a Feeder, put it into the USB port, and then just slide any Snapper under the clip.
- Your balance is displayed in the dashboard panel on the left-hand side of the MySnapper window, together with details of any travel passes or concessions.
Topping up with MySnapper
- With your Snapper connected (see above) click on the "Top up" link.
- Type in the amount you'd like to load on to your Snapper.
- Enter your credit card details.
- Click the "Top up" button.
- You will see a confirmation screen that shows your old and new balance and gives you the option to print out a receipt.
- The dashboard panel on the left will now display your updated balance.
Buying a travel pass with MySnapper
- With your Snapper connected (see above) click on the "Buy a pass" link.
- Select the travel pass that you would like to load on to your Snapper.
- Enter your credit card details.
- Click on the "Buy now" button.
- You will see a confirmation screen that shows your new travel pass and gives you the option to print out a GST tax invoice.
- The dashboard panel on the left will now display your new travel pass details.
- If you already have an active travel pass loaded, you can still buy a new travel pass. Your Snapper is smart enough to use up your current travel pass first. Your new travel pass then becomes active the next time you tag on.
- For more information on travel passes, check out the Travel passes on Snapper FAQs.
How to get MySnapper
Choose the link below for your computer and follow the instructions. If you've got a Snapper USB already or a Snapper Feeder, then you'll be checking balances, buying travel passes and topping up in no time at all. If you don't have a Snapper USB or Feeder just yet, you can still download MySnapper, it just won't do anything. Go to the Snapper store now and get your order in. Most orders are in your post box within a couple of days of ordering.
Download MySnapper for Windows
How to get a Snapper USB or a Snapper Feeder
As you're more than likely sitting at your computer right now, the quickest and easiest way to grab a Snapper USB or a Snapper Feeder is to go to the Snapper store and place your order online. In most cases your shiny new Snapper will be with you in a couple of days.
Some Snapper retailers also stock USBs and Feeders, but not all, so maybe give them a call first. And if you're in Wellington and simply can't wait, then pop into Snapper HQ at Level 8, Kordia House, 109-125 Willis Street, Wellington, where we have the full range of Snapper goodies available from 9:00am to 5:00pm Monday to Friday.
Compatibility
MySnapper works with most recent versions of Windows from XP onwards and all Intel Macs from OS X version 10.5 onwards. Please see below for the complete list of system requirements.
Although you top up online, MySnapper doesn't use your browser, so it doesn't matter if you're using Internet Explorer or Firefox, Safari or Chrome... MySnapper will still work.
The Snapper Feeder is designed to work with a Snapper card such as a Snapper Red or a Snapper Mini. The card just slips under the clip and stays in place.
If you have another type of Snapper, such as a Snapper Sprat, then you can still use the Feeder. Just hold your Sprat firmly onto the Feeder to read the balance, and if you're topping it up, make sure you keep it still until the transaction is complete. (Snapper Household Hint No. 28,407: A spot of BluTack® is great for keeping an unruly Sprat in place!).
System Requirements
This is the full set of minimum requirements and recommended hardware needed to run MySnapper.
Windows
- Intel® Pentium® III processor (Pentium 4 recommended)
- Microsoft® Windows® XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3, Windows Server® 2003, Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64-bit editions) with Service Pack 1, or Windows 7
- 512MB of RAM (1GB recommended)
Mac OS
- Intel Core™ Duo or faster processor
- Mac OS X v10.5 or v10.6
- 512MB of RAM (1GB recommended)
Check out the MySnapper FAQs for support on downloading, installing and using MySnapper.
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MySnapper for Windows
Please note: You will need a Snapper USB or a Snapper Feeder in order to use the MySnapper Application.
If you have installed any software on Windows previously then you will be familiar with the installation process that MySnapper uses. Just click on the button above and go for it.
Simply download the file, run it and follow the onscreen instructions.
If you're having problems, check out these common issues first.
To use MySnapper immediately, double click on the MySnapper icon in your Program Files folder. You may also wish to drag the MySnapper icon to your Desktop, so that it’s close at hand whenever you need it.
We think that using the MySnapper application is pretty easy, but if you need a little extra guidance, then go to the MySnapper FAQs for more information, or jump directly to support for the following common issues:
Common Issues
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MySnapper for Mac
Please note: You will need a Snapper USB or a Snapper Feeder in order to use the MySnapper Application.
If you have installed any software on your Mac previously then you will be familiar with the installation process that MySnapper uses. Just click on the button above and go for it. If you’re not too sure however, then you may find the instructions below helpful.
1. Select the download file for Mac by clicking the button above. It should start to download the "MySnapper.dmg" file automatically.
2. Open the "MySnapper2.pkg"
3. Click "Continue" to run the "MySnapper Installer.pkg". This will start the MySnapper Installer
4. Click "install" to proceed with the installation.
5. If prompted, enter your administrator username and password.
6. Select close to complete the installation.
Unless you chose a different destination, you will find MySnapper under Applications. To use MySnapper immediately, double click on the MySnapper icon. You may also wish to drag the MySnapper icon to your Dock, so that it’s close at hand whenever you need it.
That’s it, you’re done! We think that using the MySnapper application is pretty easy, but if you need a little extra guidance, then go to the MySnapper FAQs for more information.