What happens if I’m travelling on a travel pass and I forget to tag off?
You should always tag on and tag off every time you travel with a travel pass on Snapper - this ensures you do not inadvertently travel outside the area in which it is valid. Snapper customers using NZ Bus travel passes will not be charged a penalty fare when using their travel pass on the bus services and within the zone(s) in which it is valid.
Travel passes are loaded on to a standard Snapper. If you have an active travel pass but also wish to travel on other services that the travel pass doesn't cover (eg. Airpot Flyer for the GO Wellington pass, or the East by West ferry) you will need to tag on and tag off, and the correct fare will be deducted from the money on your Snapper.
Consistency with tagging on and tagging off on every Snapper service will mean you don't have to think about whether a service is a tag on tag off service depending on the product you have bought that month or that service.
Tagging off every bus journey also ensures you'll always receive the best value Snapper fare, you won't incur penalty fares, you'll have an accurate record of your transaction history, and Snapper will be able to help troubleshoot any problems should they arise.