Why is my balance using MySnapper different from the balance on my transaction history?
When you use MySnapper, or get your balance on a retail terminal or bus reader, you are reading the balance directly from the Snapper device. As your funds are stored electronically on your Snapper, this is the true, accurate balance.
Your transaction history is updated every day with the transactions that the Snapper system has received so far. Sometimes however, the bus you caught today may have not been back to the bus depot yet, and that’s where they upload their data from the day. The shop where you bought your coffee might only upload their day’s transactions once a day. Because of this, online transactions and balances often need time to catch up.
While the “system” often takes time to catch up, you can always be sure that reading the balance directly from the card is the completely up-to-date balance.