Why is MySnapper telling me that my Snapper could not be detected?
- If you’re using a Snapper USB, make sure that it has been inserted the right way round and is firmly in the computer’s USB port.
- If you’re using a Snapper Feeder, make sure that it is firmly in place and that your Snapper is securely under the Feeder’s clip.
- If you’re still having problems, try using another of your computer’s USB ports.
- If you ever used, or tried to use our old website to top up your Snapper, you may need to remove the old drivers.
- If the installation went smoothly and MySnapper just can't read your balance, you might just need to check the drivers installed properly.
- If you have a Mac and got your Snapper USB from ANZ, please refer to this FAQ.
- And if there’s still no joy, try closing the MySnapper application and re-launching it.