No one likes complaints, and here at Snapper, we’re no different. However, while we don’t jump for joy every time we get a complaint, experience has taught us it is one of the most useful feedback mechanisms, and a way to engage the customers we’ve…
We were delighted to win the Transport Ticketing Technology of the Year award at the Transport Ticketing Global Conference and Expo in London last week (You are probably working out that the theme is Transport Ticketing!). We entered our Mobile Reload solution that we have had running in Wellington for the last three years and that we are in the process of deploying with the NTA in Ireland, alongside our partners at Vix.
Wellington’s Snapper Services today announced it has secured a deal with global transport solution provider Vix Technology and Dublin’s National Transport Authority that lets Dublin travellers use their smartphones to top-up their local ‘Leap’ card. Vix Technology will be harnessing Snapper’s home-grown innovation in mobile…
We have some great news for Wellington. From today you can use your Snapper to pay for parking on all on-street parking meters operated by Wellington City Council. This product started with a simple idea – how could we remove the pain of paying for…
We are often asked about different ways to top-up a Snapper. I thought it would be useful to share our views on top-ups and why we do things the way we do. Snapper is based on a smartcard using stored value technology. Stored value means…
The launch of Touch2Pay with Snapper Mobile has been a great success, and we’ve had some really good feedback from customers telling us how great it is to be able see their real-time Snapper balance, top up when they are out and about, and of…
Now this is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning. I’m quite partial to a good quote and Winston Churchill came up with some of the best. We achieved a significant…
We love it when we have a big weekend at Snapper, as it usually means another milestone and this weekend was no exception. As part of our ongoing support of Auckland Transport and the Hop system, we deployed Snapper equipment onto two more operators in…
A great animation from Chris McDowall at sciblog. We’re well aware of the complexity with our current rollout but this brings it to life beautifully. Watch it in HD and fullscreen. Original blog post here: http://sciblogs.co.nz/seeing-data/2011/01/20/an-animated-map-of-aucklands-public-transport-network/
Fascinating article on the backroom moves by NXP to get their chipset and proprietary API included as part of the Gingerbread / Nexus S combination. This is making the ecosystem fragmented before it even starts to take shape. The killer quote is here “The Google-NXP…
Android 2.3 (aka Gingerbread) was released today, along with its “pure google” phone the Nexus S. We were pretty excited about the prospect of NFC on a mobile for a range of applications. It looks like we’ll need to lower our expectations – the NFC…
Two weeks ago I spent a few days in Korea at the Asia Pacific Smart Card Forum. This is an annual event which looks at the state of the art in Smartcards with a particular focus on revenue collection in the public transport sector. Korea…
We’ve hit a major milestone today at Snapper – we’ve just issued our 100,000th Snapper. After just 18 months this is quite some achievement for Snapper, and there’s been a fair amount of blood, sweat, and tears to get here (some of it may have…
