Category: Blog

At the end of last year, Snapper ran its first online Customer Services survey. These surveys enable us to gauge what we are doing well and areas that we can improve upon, not only in regard to customer service but also across our entire business….

Guest blog post: Paul Young – Generation Zero. Choice. Occasionally, it can be a bit of a pain – like when you’re standing in the supermarket aisle trying to choose between 50 different toothbrushes claiming to do all sorts of weird and wonderful things to your…

We have some great news for Wellington. From today you can use your Snapper to pay for parking on all  on-street parking meters operated by Wellington City Council. This product started with a simple idea – how could we remove the pain of paying for…

We’re really honoured and pleased to share the news we’ve been named as a finalist in the “Grow Wellington Hi-Tech Service Product 2014” category  for Snapper Mobile in the NZ Hi-Tech awards! We would like to extend our congratulations to all of the companies who…

We are often asked about different ways to top-up a Snapper. I thought it would be useful to share our views on top-ups and why we do things the way we do. Snapper is based on a smartcard using stored value technology. Stored value means…

Today sees the LG Optimus L7 join the Samsung Galaxy S III and the LG Optimus Net in the growing family of Touch2Pay handsets from 2degrees. With an impressive 4.3″ screen, this sleek, stylish and lightweight Android smartphone fits comfortably in your pocket or handbag and…

Designing a mobile app is a bit like writing a blog… where do you start?  I like to start with three key questions; “what are we trying to fix?”, “who’s it for?” and “how and where will they be using/reading it?”. If we take the…

The launch of Touch2Pay with Snapper Mobile has been a great success, and we’ve had some really good feedback from customers telling us how great it is to be able see their real-time Snapper balance, top up when they are out and about, and of…

Remember earlier this month we partnered up with 2degrees to launch New Zealand’s first EVER mobile payment smartphone – the LG Optimus Net? Well, today sees the launch of probably the most anticipated Android handset of the year – the Samsung Galaxy S III. It’s…

Earlier this week we posted about the annual fare increase for public transport in Wellington. The usual debates ensued about the general cost of things and I heard the classic urban myth again… Urban myth #466a – Public transport is too expensive. It’s cheaper to…

On November 1 there will be a public transport fare increase that affects Snapper users in Wellington. The upcoming fare increases are relatively small, but considered necessary by Greater Wellington Regional Council (GWRC) to meet the ongoing cost of providing public transport services.  You may be…

At Snapper our mission is to make every day easier. A large part of that means being there when you need us. Even if you have been using Snapper since day one (over 3 years ago, now) sometimes you can find yourself needing a bit…

We recently reported reaching a milestone of 500 Snapper retailers operating in Wellington and Auckland. As of today, we’re already over 530 locations! One of the reasons for this growth is that there have been over 300,000 Snapper and Hop Snapper cards issued and over…

We’ve been hearing some comments on Twitter, that Snapper cards are not working as well when they are used in close proximity to the new contactless bank cards If you want to feel “gangsta”, as one Snapper customer put it, and keep your Snapper in your wallet…

There’s a great discussion going on over at the Auckland Transport Blog around some improvement’s that could be made to Hop in Auckland. Of course we’re very interested in this discussion as Snapper set up and now runs the system as it is in Auckland,…

Now this is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning. I’m quite partial to a good quote and Winston Churchill came up with some of the best. We achieved a significant…

We love it when we have a big weekend at Snapper, as it usually means another milestone and this weekend was no exception. As part of our ongoing support of Auckland Transport and the Hop system, we deployed Snapper equipment onto two more operators in…

Our thoughts go out to all those affected by this tragedy. If you know of anyone from Christchurch who is stranded in Wellington and needs to get to and from their temporary accommodation, we have left a supply of Snapper cards with some credit at the…

What does a scorcher of a Wellington summer day, quite a few Team Snapper staff and a 7km walk or run around the bays mean? Well, some of the following… Gabor (Head of Sales & Marketing) looked like he was making every kilometre easier, clinching…

The misty rain didn’t stop the annual Wellington Combined Taxis golf tournament going ahead yesterday on a good Karori Golf Course, and it proved to be a testing  time for the golfers who braved the elements. Closest to the hole competiton Snapper ran a closest…

A great animation from Chris McDowall at sciblog. We’re well aware of the complexity with our current rollout but this brings it to life beautifully. Watch it in HD and fullscreen.   Original blog post here: http://sciblogs.co.nz/seeing-data/2011/01/20/an-animated-map-of-aucklands-public-transport-network/

Fascinating article on the backroom moves by NXP to get their chipset and proprietary API included as part of the Gingerbread / Nexus S combination. This is making the ecosystem fragmented before it even starts to take shape. The killer quote is here “The Google-NXP…