Snapper Frequently asked questions MySnapper drive package failed to start

MySnapper drive package failed to start

If you see this error, the problem is very likely that the “MySnapper Driver Package” depends on the “Smart Card’”and “Plug and Play” Windows services running, and one of them probably is not – very likely “Smart Card”. By default, Windows starts this service whenever it is required.

If the “Smart Card” service is disabled, then the “MySnapper Driver Package” cannot start.

The solution is to check Window’s “Services” control panel and check that “Smart Card” can be started:

  • Right click on “My Computer”, then click “Manage”.
  • In the window that appears expand “Services and Applications” in the left hand pane, then click on “Services” that will appear immediately below.
  • You will then be presented with a list of services which will include “Smart Card”.
  • Having found the “Smart Card” item, right-click to access its properties and ensure that it is set to “Manual” or if you continue to have problems, “Automatic”.

You can now retry installing MySnapper. If you still have problems, please contact us.