Snapper Frequently asked questions Problems with the Snapper Feeder

Problems with the Snapper Feeder

To ensure that your Snapper Feeder is being recognised by your computer please try the following steps:

Mac users

  1. Click the Apple icon (top left of screen)
  2. Click “About This Mac”
  3. Click “More Info”
  4. Click “System report” and the “Hardware Menu” will display
  5. Click “USB” on left-hand navigation
  6. Under “USB BUS” you should see “USB TAMA” or “ACR 1229 PICC Interface”
  7. Re-launch MySnapper, attach your Snapper to the feeder, and see if MySnapper shows the card and its details.

If your Mac does not recognise the Snapper Feeder, please insert into another USB port that is available and try the above steps again.

Windows PC users

  1. Click “Start”
  2. Click “Control Panel”
  3. Click “Device Manager”
  4. Look for and click on “LibUSB-Win32 Devices” (or similar)
  5. “USB TAMA” or “ACR 1229 PICC Interface” will appear
  6. Re-launch MySnapper, attach your Snapper to the feeder, and see if MySnapper shows the card and its details.

If your Windows PC does not recognise the Snapper Feeder, please insert into another USB port that is available and try the above steps again.