Waiting on a refund but don’t know if you’ve received it or not? Read on!
What does this mean?
How do I collect these?
Whenever you top up your Snapper card, any refunds you’re owed will download automatically. If you’re wanting to collect a refund without having to top up you have the following options:
- Using the Android Snapper Mobile app – hold your Snapper card against the NFC sweet spot on the back of an Android phone with the Snapper app downloaded. If you don’t have the Snapper app open, holding the card to the back of the phone should launch the app. Any pending refunds will then download automatically to your card.
- Pop your card on a Snapper kiosk – any pending refunds will collect automatically.
- Drop into one of our Snapper retailers and ask for a card balance – any pending refunds will show up and the retailer can download these onto your card for you.
- Using a Snapper USB Feeder – open the My Snapper desktop app, plug in a USB Feeder and slip your Snapper card under the clip on the Feeder. The app will display that the card has a refund due which can be downloaded onto your card by selecting the option to collect.