How do I request a refund of my contactless payment?

You can request a refund in one of the following ways:

• Online: Complete the refund request using the webform

• By phone: Call the Snapper Customer Care team on 0800 555 245

What you’ll need to provide

To help us locate your journey, please have the following information ready:

• The last 4 digits of the card you used

• The date and time of the transaction

• Where you travelled from and to

• The amount charged

You can view these details in the Traveller Portal. In the Cards section, you can see your linked payment cards, as well as your Cardholder ID. This is a unique alphanumeric code that our Customer Care team can also use to look up your transactions.