Accessible concessions

50% discount for people with disabilities

Metlink offer an Accessible discount fare which enables Total Mobility cardholders and Blind Low Vision NZ clients with Snapper cards to receive a 50% discount off adult Snapper fares.

In order to receive the discount fare when you pay with Snapper, an Accessible concession needs to be applied to your Snapper card. Please see below how to do this.

The Accessible concession is available on all Metlink* buses and trains.

*It is not available on independent commercial services. For fares and discounts on these services you will need to contact your service provider.

Carers travel free

If you require assistance for your travel, a carer can come with you and travel for free. You will need to show the Metlink staff member your Total Mobillity Card or Blind Low Vision NZ client ID card on request.

Who can receive this concession?

To be eligible to apply for an Accessible concession Metlink require you to either belong to the Total Mobility scheme, or be a Blind Low Vision NZ client.

Total Mobility

The Total Mobility scheme assists eligible people with a permanent disability or impairment to access appropriate transport to enhance their community participation.

For information about eligibility and FAQs check out the Metlink website here, call Metlink on 0800 801 700 or speak with your support agency.

Blind Low Vision NZ

Blind Low Vision NZ is New Zealand’s main provider of practical and emotional support for the tens of thousands of Kiwis who are blind or have low vision, enabling them to face their future with confidence.

Please contact Blind Low Vision NZ if you want to become a client.

If you are not a client of Blind Low Vision NZ, but have questions about the Accessible concession please contact Metlink.

Apply for an Accessible concession

Total Mobility card users

Your Total Mobility card is already a Snapper card so you can use this card to tag on and off the bus just like a normal Snapper card. From 15th July 2018 all Wellington Total Mobility cards will be loaded with the accessible concession. This means there is no need to apply for a concession. Check out how to use your Snapper card to make sure you are good to get on the bus or train.

Visit the Metlink website to find out if you qualify for a Total Mobility card.

If you have any questions or need help in applying for your Total Mobility card call Metlink on 0800 801 700.

Clients of Blind Low Vision NZ

If you are a client of Blind Low Vision NZ you will need to buy a Snapper card and then apply to have an Accessible concession loaded onto it.

As a client of Blind Low Vision NZ there are several ways you can apply for the Accessible concession:

  • Call the Snapper helpdesk on 0800 555 345.
  • Visit a Snapper Service Centre (Wellington City, Upper Hutt).
  • Email with your Snapper card number and a copy of your Blind Low Vision NZ client card.

When applying please bring or attach a copy of your Blind Low Vision NZ client card and your Snapper card number.

Using Accessible concessions on the bus or train

Make sure you have your Total Mobility card/Blind Low Vision NZ ID card with you

Tag on and off the Snapper card readers by holding your Snapper card to the raised fish symbol on the Snapper card reader.  To indicate the discount fare has been applied the readers will beep twice and the Snapper card reader will display the words “Access”. Check out how to tag on and off the Snapper readers on bus and rail.

When travelling using an Accessible concession you will need to keep your Total Mobility card/Blind Low Vision NZ ID card with you and show it the Metlink driver on request.