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We may also use automated tools, methods, and systems to collect certain information about you automatically when you use the Card, your Online Account, the Snapper Apps or the Website. We may collect personal information as follows:
3.1 Card ordering – General: When you order a Card from us, either on the Website or via the Snapper Apps, we will collect personal information from you, including:
3.2 Online Accounts: When you register your Card to your Online Account, we will collect the following additional information from you:
For Registered Cards, the information that we collect when that Registered Card is used will be associated with your Online Account and any personal information that you supply to us. This will enable us to identify you and to communicate with you in respect of your Online Account and your Registered Card.
3.3 Card ordering – Personalised Cards: When you order a Personalised Card from us, we will collect the following additional information from you:
all of which will enable us to verify your identity.
3.4 Card ordering – Concession Cards: When you order a Concession Card from us, we will collect the following additional information from you:
3.5 Set up an Online Account: When you set up an Online Account, we will collect personal information from you, including your first name and last name, email address and password. We will also collect information concerning whether or not you consent to receive marketing materials from us or third parties. We may in future collect additional information to help us to provide services to you.
3.6 Card use: General: The information that we collect when you use your Card is anonymous and will not enable us to identify you as the holder of that Card unless your card is a Registered Card.
3.7 Card use: Adding Stored Value and Travel Passes: When you order Stored Value or Travel Passes for a Card, or incur Debited Trips we may collect information about that transaction including:
all of which will enable us to process the transaction, to credit or debit your Card as the case may be, to trace any payments made using the Card, and to answer any queries you or an Authorised Merchant may have about the transaction.
3.8 Card use: Transport services: When you use a Card for a transport service with a Transport Service Provider, we may collect information about the service you used, including:
all of which may be passed on to the Transport Service Provider on an anonymous, aggregated basis, in order for the Transport Service Provider to monitor the usage of transport services provided by that Transport Service Provider, or for other statistical purposes.
3.9 Card use: Identification: When you use your Personalised Card as a form of identification, we may collect additional information about you, which may include:
3.10 Card use: Access control: When you use your Personalised Card in order to gain access to designated buildings and facilities with Snapper-compatible security and electronic access technology, we may collect additional information about you, which may include:
all of which will enable us to verify your identity and your access rights.
3.11 Website, Snapper Apps and Online Accounts: When you use the Website, Snapper Apps or your Online Account, we may collect personal information about you, including:
which will enable us to verify your identity, and that you are permitted to use the Website, Snapper Apps and Online Account that you wish to access. We will also use that information for our statistical purposes.
3.12 Support centre: When you contact our support centre by phone or email, we may collect personal information about you, including:
3.13 Security and fraud prevention: We may gather more extensive information for security and fraud prevention purposes, for example if we have concerns about abnormal usage patterns, or possible security breaches, or fraud.
When you provide your credit card or debit card details to us, we will use those details only to verify and process payments you request. These details are stored securely in a secure tokenized form with a third party payment gateway provider.
Where you provide us with personal information about another person (“Third Party Information”) – for example, when you order a Card for an employee, friend, or family member – you must:
b) where possible, have that person provide his or her personal information to us directly; and
c) in any event, obtain that person’s permission before supplying his or her personal information to us.
You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we may be unable to provide you with access to certain information, products, or services. For example:
a) if you do not create on Online Account, you cannot register your Card; and
b) if you do not register your Card, you will not be able to use the Auto Top-up service, view Online Transaction Data, or request a balance transfer if your Card is lost or stolen.
We do not hold any personal information collected in relation to your order for a Card (other than a Registered Card) for longer than the time necessary to despatch that Card to you.
The location at which we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We may use, process, and store your personal information at Level 12, 1 Willis Street, Wellington, New Zealand and at our other offices and storage facilities (whether in New Zealand or overseas).
We will ensure that the personal information that you provide us is protected, by such security safeguards as it is reasonable in the circumstances to take, against loss, access, use, modification, disclosure (except with our authority), and other misuse.
In addition, we will ensure that if it is necessary for your personal information to be given to a person in connection with the provision of one of our services, we will do everything reasonable within our powers to prevent the unauthorised use or unauthorised disclosure of the information by that person.
The personal information we collect will be used to operate the Website, the Snapper Apps, Online Accounts, Card system, to provide other services that you have authorised or requested, and for accounting, operational, statistical, and (with your permission) marketing purposes. We may also use your personal information to:
a) verify and process any application forms or transactions requested by you;
b) contact you if we if we have difficulty in processing a payment or transaction on your Registered Card;
c) respond to any questions or correspondence from you;
d) analyse usage, trends, and statistics for the Website, the Snapper Apps, your Online Account, the Cards, the Card system, and any related services;
e) improve the Website, the Snapper Apps, your Online Account, the Cards, the Card system, and any related services;
f) carry out internal research and development;
g) provide you with information about a service that you are using (including critical updates and announcements);
h) eliminate the need for you to enter repeatedly the same information;
i) customise the Website and the Snapper Apps to suit your particular preferences and interests;
j) enable us to use, process, or analyse that information for a specific purpose;
k) verify your identity or to provide you with a replacement password when you forget the password for your Online Account; and
l) carry out any other use that is notified to you at the time of collection, or which is otherwise authorised by you.
We will not otherwise disclose your personal information except:
b) in aggregate form;
c) where your safety, or the safety of others in the community, is at risk; or
d) where you have otherwise authorised us to do so.
With your consent, we may:
a) supply you with further information concerning goods and services that we consider may be of interest to you; and
b) supply your contact details to Authorised Merchants and other third parties who may contact you directly regarding their respective goods and services.
a) your characteristics and preferences (including demographic information); and
b) the frequency and manner in which you use the Website, Online Accounts, Cards, and any related services.
Personal information used and disclosed under this section will be used and disclosed only in aggregate form (i.e. in a manner that does not identify a particular individual). The recipients of such information (for example, the Transport Service Providers; government departments and agencies; regional, district, and city councils; and other organisations) may retain and use that aggregate information for operational, financial, and planning purposes, including:
a) carrying out statistical and other summary analysis of the general behaviour and characteristics of users (for example, travel patterns, spend patterns, peak times, website usage);
b) measuring and analysing market performance and dynamics;
c) diagnosing and solving marketing, sales, and quality issues;
d) identifying and resolving capacity and scheduling issues;
e) identifying and capturing growth and marketing opportunities; and
f) developing new goods and services, and improving existing ones, to better meet your needs.
Where we hold your personal information in such a way that it can readily be identified and retrieved, you are entitled to request access to that information or to obtain our confirmation of whether or not we hold that personal information. It is important to us that the personal information we hold about you is accurate, complete, and current. If you have an Online Account, you may log in to your account and update and correct your personal information. You may also contact our privacy officer to request access to, or correction of, your personal information that we hold. We reserve the right to charge a reasonable fee for the preparation and provision of any information you request under this section.
Where you have requested or authorised us to send you messages (for example, newsletters, alerts, confirmations, and information concerning goods and services which may be of interest to you) you can request us to stop sending you any or all of those messages by taking any one of the following steps:
a) using the unsubscribe feature (if present) in any such message;
b) if you have an Online Account, logging in to your account and updating the appropriate preferences (if available) for that account; or
c) contacting our privacy officer.
Once we have received your request we will, as soon as is practicable, comply with that request.
a) personalise your visits to the Website and the Snapper Apps;
b) enable us to improve the content, reliability and functionality of the Website and the Snapper Apps;
c) enable you to use certain services or functionality, such as your Online Account;
d) evaluate the effectiveness of the advertising on the Website; and
e) track Website usage patterns.
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
The Website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting any third party website from hyperlinks on the Website, we encourage you to review the privacy statement of that website so that you can understand how the personal information you provide will be collected, stored, used and disclosed.
Snapper Services Ltd
PO Box 11454