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Frequently asked questions

Using Snapper

What is a penalty/default fare? Problems topping up Transferring your balance to a new card

Concessions

Who can get a concession? How do I know my concession has successfully been applied to my card? What do I do if my concession expires?

Travel passes

Travel pass activation and expiration Forgetting to tag off with a travel pass Can I have more than one active pass at once?

Loss and damage

Registering your Snapper card Lost or stolen Snapper cards Damaged/Broken Snapper

Using Snapper

What is a penalty/default fare? Problems topping up Transferring your balance to a new card

Concessions

Who can get a concession? How do I know my concession has successfully been applied to my card? What do I do if my concession expires?

Travel passes

Travel pass activation and expiration Forgetting to tag off with a travel pass Can I have more than one active pass at once?

Loss and damage

Registering your Snapper card Lost or stolen Snapper cards Damaged/Broken Snapper

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