Transferring your balance to a new card If your Snapper card has been lost or stolen and you have registered your Snapper, you can transfer your balance, pass and concession across to a new card. Log into your Snapper account and select the ‘Get Help’ option against the applicable card. Under the new drop down, tap Transfer Balance/Block Card. You will then be emailed a 9 digit token number plus instructions on how to transfer your balance. Please note, once a transfer token has been used to transfer a balance from one card to another, the existing card will be permanently blocked.