Site maintenance

The accounts section of the website is currently unavailable, but don’t worry – we’ve got it covered.

Whilst this section is undergoing maintenanceyou’ll find all our usual services are available through the links below. 

Need to check your balance?

Got a mobile phone?

If you have an Android NFC smartphone or iPhone 7/iOS 13 and above you can download our companion app and access all your account information as well as check your balance, view your transaction history and top up onthego.  

Download from Google Play or the App store

 

 

No mobile phone?

On the bus – if your balance is below $12 it will display on the card reader screen when you tag on and tag off. 

Over the phone – call 0800 555 345 and follow the voice prompts 

At a kiosk – we have kiosks all over Wellington. Find your nearest kiosk.

Ask a Snapper retailer  find your nearest Snapper retailer and ask them for a print-out of your Snapper balance. 

Need to check your transactions?

Got a mobile phone?

If you have an Android NFC smartphone or iPhone 7/iOS 13 and above you can download our companion app and access all your account information as well as check your balance, view your transaction history and top up on-the-go. 

Download from Google Play or the App store

 

 

No mobile phone?

Ask a Snapper retailer – find your nearest Snapper retailer and ask them for a print-out of your latest transactions.  

Need to manage your account?

Got a mobile phone?

If you have an Android NFC smartphone or iPhone 7/iOS 13 and above you can download our companion app, and log in with your existing account or create a new one, register cards and contact customer support – and more.

Download from Google Play or the App store

 

No mobile phone?

Check the links below for all our usual services. 

Add a Snapper card to your existing account 

Lost and/or need to block a Snapper card 

Missing a topup 

Been charged for something unexpected and need more information 

Something else 

New to Snapper?

Create an account and register a Snapper card