Issue purchasing a travel pass

If you have recently experienced an issue when purchasing/attempting to purchase a travel pass, please fill in the below form so we can look into this for you.

Name*
First Last
Email*
Enter Email Confirm Email
Snapper card number*

Enter your 16 digit Snapper card number e.g 1010000012345678
Which purchase channel did you use?*
What was the date of the purchase/purchase attempt?*
MM slash DD slash YYYY
What type of pass were you purchasing/attempting to purchase?*

e.g. Adult 30-day rail pass zone 1-14
Details of the issue*