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Concessions

Home Concessions

A concession (discounted fare) can be applied to a Snapper card.

Concessions are reduced fares offered to certain groups of public transport users subject to certain eligibility criteria. Greater Wellington Regional Council sets the standard Metlink fares and concessions, such as the child concession. There are a number of other targeted concessions (IHC, Blind and Cable Car tertiary concessions) offered by operators and other organisations.

You can only have one concession on your Snapper card at any given time, and need to register the card you want to apply a concession too.

Child
Blind
IHC
Tertiary
Child

Available for use on

Child concession

If you are using a Snapper Red card or a Snapper enabled student ID card and require a child fare then you will need to have a child concession applied to your card. Snapper Green cards already have the child concession written to the card (and do not expire), so can be used for child travel only.

A child travel concession applied to a Snapper Red card or a Snapper enabled Student ID card is set to expire on a student’s 16th birthday. From the age of 16 onwards, enrolled school students need to renew their travel concession on an annual basis (by 28th February each year).

Once the concession expires, an Adult fare is charged unless Snapper has received notification and evidence that the student is still enrolled at school.

What do I need to do to renew my travel concession?

Firstly, register your Snapper card if you haven’t already done so. This will make your Snapper safer than cash – protecting it if lost or stolen – plus it gives you online access 24/7 to your Snapper balance and transaction history. There are two ways to renew your travel concession:

Renew in person

Drop into Wellington i-SITE, Lower Hutt i-SITE or Upper Hutt i-SITE, and bring the following:

  • Your Snapper card
  • Proof of enrolment – i.e. a scan of your current school ID or a letter from your school confirming you are enrolled at school for the current year.

Renew online

Send an email to concessions@snapper.co.nz and include the following:

  • Your 16-digit Snapper card number
  • Your registered email address (for your Snapper website account)
  • Proof of enrolment – i.e. a scan of your current school ID or a letter from your school confirming you are enrolled at school for the current year.

How do I know if my travel concession is working on the bus?

When you tag on, if you hear two beeps, then you have been charged the child/other concession discounted fare.  If you hear just one beep, it means you have been charged the adult fare.

What happens if my School has issued School ID’s with Snapper?

Schools can also choose to have Snapper built in to their school ID cards. Your school may have already issued you a School ID with Snapper, in which case your travel concession has already been applied to your card and you’re ready to use it on the bus.
You will still need to register your ID card, and the concession is set to expire on the 16th birthday.

You will need to carry your school ID card to show the bus driver, if requested.

What happens if I’m not returning to School?

If you have been using Snapper but are not returning to a Wellington region school in, you don’t need to do anything. Your travel concession will expire on 28th February and an adult fare will be paid from 1st March.

Blind

Available for use on

Royal New Zealand Foundation of the Blind concession

If you are a holder of the Royal New Zealand Foundation of the Blind (RNZFB) pass, you are entitled to discounted fares on your bus travel (Go Wellington and Valley Flyer services). In order to receive this discount you will need to apply for a RNZ Foundation of the Blind concession.

How do I apply for and receive an RNZ Foundation of the Blind concession?

Snapper must be provided with a letter from RNZ Foundation of the Blind applying for this concession on behalf of the customer.

It is up to the customer to organise this directly with RNZ Foundation of the Blind.  When this letter is presented to Snapper or one of its Service Centres they will apply the concession directly to the Snapper card.

The concession will last 2 years from the date it is put onto the card. After that, it needs to be reapplied for with a new letter from RNZ Foundation of the Blind.  The customer will need to carry their identity card from RNZ Foundation of the Blind to show the bus driver, if requested.

How do I know if my travel concession is working on the bus?

When you tag on, if you hear two beeps, then you have been charged the concession discounted fare.  The driver may ask you to also present your RNZ Foundation of the Blind card as proof of entitlement to use the concession.

If you hear just one beep, it means you have been charged the adult fare – no concession discount applied. If this happens, please contact Snapper who can advise if your concession requires renewal.

IHC

Available for use on

IHC concession

If you are a member of IHC, you are entitled to discounted fares on your bus travel (Go Wellington and Valley Flyer services). In order to receive this discount you will need to apply for an IHC concession.

How do I apply for and receive an IHC concession?

Snapper must be provided with a letter from IHC applying for this concession on behalf of the customer.

It is up to the customer to organise this directly with IHC.  When this letter is presented to Snapper or one of its Service Centres they will apply the concession directly to the Snapper card.

The concession will last 2 years from the date it is put onto the card. After that, it needs to be reapplied for with a new letter from IHC. The customer will need to carry their identity card from IHC to show the bus driver, if requested.

How do I know if my travel concession is working on the bus?

When you tag on, if you hear two beeps, then you have been charged the concession discounted fare.  The driver may ask you to also present your IHC card as proof of entitlement to use the concession.

If you hear just one beep, it means you have been charged the adult fare – no concession discount applied. If this happens, please contact Snapper who can advise if your concession requires renewal.

Tertiary

Available for use on

Cable Car Tertiary concession

Tertiary concessions are provided on the Wellington Cable Car. They will not work on the bus.

How do I apply for a Cable Car tertiary concession?

You can apply for a tertiary Cable Car concession at your local Snapper service centre (i-SITE). You will need to provide your University ID and the concession will be set to expire on the same date as the University ID.

What happens if I tag onto the bus with a Snapper that has a tertiary concession?

You will be charged the adult fare but your card will work fine. This is because tertiary concessions apply only to the Wellington Cable Car.

For more information on the VUWSA and Victoria University intercampus bus passes check out the pass information here.