Revision Date: [11/09/2018]
(a) possession and use of Radio Frequency Identification or contactless chips embedded in smartcards and other items (“Cards“) that are issued by Snapper Services Limited
(“Snapper”, “we“, “us“, “our“) or our authorised agents;
(c) access to, and use of, MySnapper, in conjunction with the MySnapper Licence Agreement;
(d) access to, and use of, the website at www.snapper.co.nz (the “Website“), and
(e) access to and use of any account that you create on the Website, the Snapper Mobile App or the RideBank App (an “Online Account“).
(a) use the Card only in accordance with these Terms;
(b) comply with all notices, policies, and instructions relating to the use of the Card that we may issue from time to time;
(c) provide us with any information and assistance that we may reasonably request relating to the issue, use, suspension, and cancellation of the Card;
(d) take proper care of the Card to avoid damage including keeping the Card flat and not bending it (as that may damage the Card);
(e) not misuse, deface, or deliberately damage or destroy, the Card;
(f) not tamper, or allow anyone else to tamper, with the Card;
(g) not affix, print, or otherwise attach any markings, stickers, or other items onto the Card; and
(h) not alter, remove, or replace any notices, trade marks, or artwork on the Card.
plus any transaction fees applicable to that top up.
You will only be able to add Stored Value in certain multiples of the minimum amount or in such other fixed amounts as may be notified by us from time to time. The maximum amount of Stored Value that may be held on a Card is $300.
(a) the value encoded in the Card;
(b) our records, including records that we generate from the Card system.
You are responsible for checking this billing notification, and neither we nor the Transport Service Providers (as the case may be) shall be liable for any error or omission not drawn to the attention of us or Transport Service Providers by the end of the following business day after which you received a billing notification.
It is your responsibility to ensure that your Payment Card remains valid and has sufficient funds available to pay for any transaction you incur any time you use a RideBank Card.
(a) the Card is expired, suspended, or cancelled;
(b) we or a Transport Service Provider suspect that the Card has been fraudulently issued, stolen, tampered with, or used, or that the Card may in any way pose a risk to the Card system;
(c) the Stored Value on the Card is insufficient or has been exhausted (unless using a RideBank Card);
(d) your Travel Pass has expired, or you do not have a valid Travel Pass for that transport service (unless using a RideBank Card); or
(i) there may be delays in the updating of certain Transaction Data, which may result in that information appearing in your Online Account one or more days after the transaction or trip took place; and
(ii) we may add or update any Online Transaction Data at any time.
(a) the suspension shall remain in force for such period as we may direct; and
(b) we may require the payment of a reasonable administration fee (and impose such other terms as we deem necessary or desirable) as a condition of unsuspending any such Card or Online Account.
(b) if you advise us that you wish for your card to be cancelled in accordance with section 50.
(a) bent, scratched, folded, snapped, torn, delaminated, chipped, cut, cracked, punctured, crushed, or smashed;
(b) melted, burnt, frozen, or exposed to any other extreme temperature;
(c) immersed in water, or otherwise exposed to liquid;
(d) tampered with in any way; or
(e) used otherwise than in accordance with any of our instructions or guidelines relating to the Card.
(a) is registered in your name; or
(b) has your concession applied to it.
(a) blocking your Card via your Online Account;
(b) calling us on 0800 555 345. You will also be required to supply your Card number, full name, and answer some security questions; and
(c) (if possible and requested by us) returning the Card to us to the address that we notify to you.
(a) you must, if possible and requested by us, return the Card to us to the address that we notify to you,;
(b) you must confirm the reason for the transfer (e.g. lost or non-functioning Card);
(c) we will do our best to promptly cancel the original Card and we will transfer any Stored Value or Travel Pass (as at the time you requested the transfer) to the replacement Card;
(d) we will not be responsible or liable for any loss or damage that you may suffer as a result of any delay in delivery of the replacement Card, or as a result of us delivering the replacement Card to the address specified in your order; and
(e) our determination as to the amount of Stored Value transferred to the replacement Card shall be final and conclusive, but we reserve the right to make subsequent adjustments to that determination if we obtain transaction records which indicate that an adjustment is required to the amount of Stored Value transferred.
Each time you complete a public transport journey, either:
Where a Card (except a RideBank Card) has two or more of the above payment methods loaded onto it, we will attempt to charge you for that public transport journey in order of priority starting with method (a) above descending to method (b) above.
Information about the fares, routes, concessions, applicable terms and conditions, and other information relating to public transport journeys is available from the respective Transport Service Providers.
(a) charge you for the maximum fare possible on that route;
(b) impose any other charges permitted by the Travel Conditions; and
(c) take any other action permitted by the Travel Conditions.
(a) sell Cards to customers (except RideBank Cards);
(b) provide Card top-up services to enable you to add Stored Value and Travel Passes to a Card;
(c) charge fees to Card users.
(a) sell Cards to customers; and/or
(b) provide Card top-up services to enable you to add Stored Value and Travel Passes to a Card; and/or
(c) facilitate the transfer of lost, stolen, faulty or damaged Cards; and/or
(d) validate concession entitlements;
(e) refund via credit any penalties that may have occurred as a result of Transport Service Provider error; and/or
(f) charge fees to Card users.
(a) the Materials (including, without limitation, dates, prices, availability information, and other details) may not be current, accurate, or complete;
(b) to the maximum extent permitted by law, we will not be responsible or liable for any damage, loss, cost, expense, or harm arising directly or indirectly as a result of any Materials being non-current, inaccurate, or incomplete;
(c) any actions or decisions that you take must be based solely on your own assessment of the suitability of the Materials for your requirements;
(d) any access to, use of, or reliance upon, any Materials by you shall be at your sole risk; and
(e) we may (at any time and without notice to you) add, remove, or alter any Materials or any other part of the Website.
(a) the Third Party References do not imply that we are related to, or associated or affiliated with, those third parties;
(b) the Third Party References do not constitute an endorsement, sponsorship, or recommendation by us of those third parties or of their goods and services; and
(c) we will not be responsible or liable for any damage, loss, cost, expense, or harm arising directly or indirectly as a result of your access to, use of, or reliance upon, any Third Party References or any goods or services supplied to you by such third parties.
(a) Outbound Hyperlinks may not remain current or be maintained;
(b) we make no endorsement of, and accept no responsibility or liability for, any content that you access through any Outbound Hyperlink;
(c) your use of Outbound Hyperlinks is at your sole risk; and
(d) you are responsible for complying with any terms and conditions imposed by any website accessed through Outbound Hyperlinks.
You further acknowledge and agree that:
(e) where you create or maintain hyperlinks to the Website (“Your Inbound Hyperlinks“), you will, upon request by us, remove Your Inbound Hyperlinks;
(f) you will be responsible and liable for all damage, loss, cost, expense, and harm arising directly or indirectly as a result of Your Inbound Hyperlinks;
(g) the creation, publishing, distribution, and maintenance of Your Inbound Hyperlinks shall be at your sole risk; and
(h) you will not use any page of the Website as a frame within any HTML <frameset> or <iframe> tag.
(a) access or use the Website other than in accordance with these Terms;
(b) disrupt or interfere with the Website, or any servers, software, hardware or equipment associated with the Website;
(c) use (or attempt to use) the Website to send unsolicited electronic messages or to otherwise harass, threaten, abuse, embarrass, or cause distress, unwanted attention, or harm to any person;
(d) copy or distribute any materials available from the Website, except with our express written permission (which we may withhold or grant, on terms acceptable to us, in our absolute discretion);
(e) at any time take any step or make any omission that brings the reputation or good standing of us, the Website, the Cards, the Card system, or our related companies (as that term is defined in section 2(3) of the Companies Act 1993) into disrepute;
(f) use the Website to infringe the intellectual property rights of any person; or
(g) violate any laws, rules, or regulations applying to your access to or use of the Website.
(a) we will not be responsible or liable for any damage, loss, cost, expense, or harm arising directly or indirectly as a result of such unauthorised access or alteration or as a result of you accessing or using third party websites through outbound hyperlinks; and
(b) all information transmitted to you or from you is transmitted at your sole risk.
(a) we will not be responsible or liable for any damage, loss, cost, expense, or harm arising directly or indirectly as a result of Malware; and
(b) you are solely responsible for taking appropriate steps to ensure that your access to, and use of, the Website is protected against Malware.
(a) reasonably foreseeable;
(b) not caused by something beyond our control, including the acts of any Transport Service Provider or any other event or circumstance that is subject to section 91 of these Terms; and
(c) not caused by your acts or omissions, including your breach of these Terms or your negligence.
Our limitation of liability as set out in this section 77 does not limit any rights you may have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
(a) your altering, interfering with, or tampering with a Card (or allowing a third party to do so);
(d) your negligent or wilful acts or omissions.
(a) alter, remove, or obscure any copyright notice or other notice appearing on a Card; or
(b) decompile, reverse engineer, decrypt, resell, distribute, reproduce, or modify any Card (or any software or data stored thereon) in any way or for any purpose (or permit anyone else to do so).
(a) flood, lightning, acts of God, fire, earthquakes, and other natural disasters;
(b) judgments, legislations, acts, orders, regulations, bylaws or other measures of any kind on the part of any court, governmental, parliamentary, or regulatory authority;
(c) failure of any equipment, software, computer hardware, or system required for the operation of the Card system where the maintenance and repair of that item is the responsibility of a third party; and
(d) the acts or omissions of any party for whom us or an Authorised Merchant or Transport Service Provider (as the case may be) is not responsible.
Snapper Services Limited
PO Box 11454
Phone: 0800 555 345
To enable us to respond promptly to complaints, please include your full contact details including your Card number, email address, postal address and contact phone numbers during office hours. If you require a response, we will do our best to respond to as soon as possible.