Tag on by holding your eligible Visa or Mastercard credit or debit card, or digital wallet device, against the card reader until you hear a beep and see a green tick.
Bus Use the existing Snapper card reader onboard to tag on and tag off.
Train Use the existing Snapper card readers located on each platform, primarily near entrances and exits. Tag on before boarding the train. At the end of your journey, tag off on the platform where you exit the train.
You must use the same card or digital wallet device for both tag on and tag off when travelling by bus or train.
No sign‑up is required to view your contactless transactions. Simply visit the Contactless Travel Portal and log in using your payment card details.
Once logged in, select Trip history from the menu on the left. Your trip history for the past 90 days will be displayed.
You can use the search filters to find a specific transaction, including From date, To date, Minimum amount, and Maximum amount.
In the Cards section, you can view your linked payment cards. This section also shows your Cardholder ID, which is a unique alphanumeric code that our Customer Care team can use to look up your transactions.
In the left‑hand panel of the Traveller Portal, under Refunds, you can view your refund history. This includes the refund amount, the trip details (when and how you travelled), the date and time the refund was processed, and the payment card it was refunded to.
Your fare will not be shown on the bus or rail card reader when you tag off. To see how much your trip cost, log in to the Traveller Portal and view your trip details there under Trip history.
After you tag off using contactless payments, it can take a few minutes for your Trip history to update, so you may briefly see your tag on and tag off listed as two separate trips along with a “→” showing the fare charged; once the system finishes processing, these will merge into a single completed trip displaying the correct total fare.
To help us locate your journey, please have the following information ready:
You can view these details in the Contactless Travel Portal. In the Cards section, you can see your linked payment cards, as well as your Cardholder ID. This is a unique alphanumeric code that our Customer Care team can also use to look up your transactions.
Refunds will be processed in line with Metlink’s Conditions of Carriage and Refund Policy.
