Sometimes circumstances outside of your control mean you can’t tag off, often in these cases you’ll hear “please tag on at the front” or “fare already paid”.
Snapper is now issuing automatic refunds of penalties where a customer has tried to tag off the bus but has not been able to, so you don’t need to worry about getting in touch with us to request a refund.
If you think you’ve been unfairly penalized but have not received your refund in 2 working days, you can query this in your transaction history by selecting the trip you want to check and click the HELP button.
