Contact Us

Using the website

The easiest way to get in touch regarding a Snapper query is to log in to your Snapper account and select the “GET HELP” button located next to your registered Snapper card balance.

This will generate an email to one of the Snapper Support team and they will be in touch.


Call us

Free helpdesk hotline:

0800 555 345

Helpdesk open hours:

Monday to Friday 8:00am-6:00pm,

Saturday 8:00am-1:00pm


Social Media

The team are online to answer your queries Monday to Friday 7:00 am-7:30 pm and Weekends 11:00 am-3:00 pm.




Service Centres

Wellington City

Snapper Services Centre
Wellington i-SITE Visitor Centre

111 Wakefield Street 6011
(In front of the Michael Fowler Centre)

Monday to Sunday 8.30am – 5:00pm
Public holidays 9:00am – 4:00pm,
Closed Christmas Day

Hutt Valley – Upper Hutt i-SITE Visitor Centre

Expressions Art and Entertainment Centre, 836 Fergusson Drive, Upper Hutt

Monday to Friday 9:00am – 4:00pm

Saturday, Sunday and public holidays 9.30am – 4:00pm