Sometimes circumstances outside of your control mean you can’t tag-off, often in these cases you’ll hear “please tag-on at the front” or “fare already paid”.
Snapper is now issuing automatic refunds of penalties where a customer has tried to tag-off the bus but has not been able to, so you don’t need to worry about getting in touch with us to request a refund.
If you think you’ve been unfairly penalised but have not received your refund in 2 working days, you can query this in your transaction history by selecting the trip you want to check and click the HELP button.
