Snapper Frequently asked questions Lost or stolen Snapper cards

Lost or stolen Snapper cards

If you’ve lost or broken your registered Snapper card, you can block your card to protect your balance and any passes on the card (by preventing the card from being used). To block your card, log in and select “My Account”. If you haven’t yet registered your Snapper card, you can do this online as long as you have your card number handy.

Once you’ve blocked your Snapper card to protect your balance, you’ll be given a 9-digit token with instructions on how to transfer any remaining balance and passes to your new Snapper card. You can collect this token using the Snapper Mobile app, the MySnapper desktop app, or at any Snapper kiosk or retailer.

Once you’ve collected the balance to a new Snapper card, your old card will be permanently blocked and cannot be used again. If you find your card before you’ve collected the balance to another card, use the “Unblock” option – this may take up to 24 hours to update in the system.

If you haven’t registered your Snapper yet, register it now. It only takes two minutes and keeps your Snapper safer than cash.