Lost or stolen Snapper cards If you’ve lost or broken your registered Snapper card, you can block your card to protect your balance and any passes on the card (by preventing the card from being used). To block your card, log in to your Snapper account, identify the card you want to block and select the “Get Help” option within the side menu. From the drop down select “Transfer Balance/Block Card”. Once you’ve blocked your Snapper card to protect your balance, you’ll be emailed a 9-digit token with instructions on how to transfer any remaining balance and passes to a new Snapper card. You can collect this token using the Snapper Mobile app, the MySnapper desktop app, or at any Snapper kiosk or retailer. Once you’ve collected the balance to a new Snapper card, your old card will be permanently blocked and cannot be used again. If you find your card before you’ve collected the balance to another card, use the “Unblock” option – this may take up to 24 hours to update in the system. If you haven’t registered your Snapper yet, register it now. It only takes two minutes and keeps your Snapper safer than cash.