Snapper Frequently asked questions Damaged/Broken Snapper

Damaged/Broken Snapper

If you happen to break or damage your Snapper, you’ll need to purchase a new card at your own cost.

To block your card, log into your account and click on the card you want to block.  Select “Get Help” and then “Transfer balance/block card” from the drop-down menu. If you haven’t yet registered your Snapper card, you can do this online as long as you have your card number plus 3-digit CVV number handy.

Once you’ve blocked your Snapper card, you’ll be emailed a 9-digit token number immediately with instructions to transfer any remaining balance, concession and passes to your new Snapper card (you’ll need to buy a new Snapper or use an existing one you may have).  You can use this token number with the Snapper Mobile app, the Snapper Feeder/MySnapper desktop app, or at any Snapper kiosk or retailer.

Once you’ve added the balance to a new Snapper card, your old card will be permanently blocked and cannot be reactivated. If you find your card before you’ve used the token number to transfer your balance to another card, you can unblock your card via the website using the “Unblock” option on the card, in your Snapper account – this can take approximately 4 hours (but can sometimes take up to 12 hours) to update in the system.

Please do not punch holes in your Snapper.

Snapper cards are built differently to simple cards with magnetic stripes (the black stripe seen on the back of most EFTPOS and credit cards). A Snapper card contains a small smartchip – if you look carefully you can see a small indentation near the bottom right-hand corner on a Snapper card. A Snapper also includes an antenna/power loop, which is invisible from the outside.

With all of this technology going on inside, if you do punch a hole through the card, there’s a very good chance that you’ll break or damage the antenna, even if you don’t puncture it directly. This could stop your Snapper card working consistently, as the Snapper reader won’t be able to detect the card or provide power to the chip.