Snapper Frequently asked questions Registering your Snapper card

Registering your Snapper card

It’s a really good idea to register your Snapper because it will protect your Snapper balance should your card be lost or stolen. Also you’ll get online access to your Snapper account 24/7, showing your balance and transaction history. This is particularly handy if you have kids with Snappers – you can register their Snappers on your account too, so you can keep an eye on their balances.

Registering your Snapper takes just a couple of minutes and gives you complete peace of mind.

First you need to register an account and then register your card(s) against it. If you already have an account, log in and register your Snapper now.

If you choose to register your Snapper, your information is kept secure and only used to allow you to top up, view your transactions and in case your card is lost or stolen. We do not pass on your details to any other organisation.

When you register your Snapper, we will ask you if you want to receive emails from Snapper. These updates will keep you informed of new Snapper products and services, and let you know about our competitions, promotions and exclusive retail deals. You can opt out of receiving these promotional updates, but Snapper may still email you about your account.

It is your choice whether you register your Snapper or not. You can buy your Snapper from a Snapper retailer, and top it up at a Snapper retailer or Snapper kiosk without handing over personal information of any kind. However, an unregistered card is not protected if you lose it – whoever finds it can use up your balance – and you will not be able to view your transaction history.

Report a lost Snapper

If your Snapper is lost or stolen and you’ve registered it, you can follow the below online steps to block the card and transfer any remaining balance to a new one:

  • Log in to your Snapper account with the registered email address and password.
  • Select the ‘Get Help’ function and tap on ‘Transfer Balance/Block Card’ from the drop down menu.
  • You will then be emailed a 9 digit transfer token, as well as instructions on how to use this to transfer any balance remaining to your newly purchased card.
  • It’s important to remember to register your new card. Unregistered Snapper cards, and any balance on them, are not protected if they get lost. You also aren’t able to view transaction history information on the website if your card isn’t registered.

Please note in the instance your Snapper card is lost or stolen, you will need to pay for the cost of any replacement cards.