Forgot to tag-off

The Snapper system uses Global Positioning System (GPS) information to record which stop you get on the bus and where you get off. This information is used to calculate the correct discounted fare for the journey.

If you don’t tag-off, the system assumes that you travelled right to the end of the line and you will be charged the full cash fare without the Snapper discount. The tag-off penalty is set by Metlink.

Failure to tag-off results in the cash fare being charged for that trip to the Snapper card the next time you tag on a bus.

You can query the missing tag-off by using this web form to get in touch with us, and we’ll happily look into it for you.