What is the default/penalty fare on rail?

The default/penalty fare will depend on which Station you tag on at. 

If you tag on at Wellington Station and forget to tag off at your destination, the default fare will be a fixed fare of $15.33  for adults. Off-peak discounts and concessions will apply  where relevant. The default fare for the Accessible Concession will be $5.62 from this station.

If you tag on at any station other than Wellington Station and forget to tag off at your destination, the default fare will be the full Snapper fare for the longest trip that could be made from where you tagged on. Off-peak discounts and concessions will apply.

Any default/penalty fare will come off your Snapper balance the next time you tag on a bus or rail journey. If you do not have enough balance on your card to cover the default/penalty fare, you will be unable to tag on until your card is topped up with sufficient credit.

If you think you’ve been unfairly penalised, just use this web form to get in touch with us, and we’ll happily look into it for you.