How do I know my concession has successfully been applied to my card?

There are several ways to check whether your concession has been loaded:

• Call 0800 555 345 and select the balance menu – this will also inform you of any concessions
• When you next tag on, the card reader will double beep and display the concession name (examples of bus screens can be found here, and rail screens here.
• Scan your card using the Snapper mobile app – if a concession is present on the card it will be displayed
• Visit a Snapper retailer and request a balance enquiry receipt