An image of a grey Snapper card with a person standing next to it.

Do I have a first-generation Snapper card?

Over the years, as our technology has gotten older and wiser, our cards have been upgraded to keep up with the changing technical requirements for providing a great Snapper service.

That said, we’re aware that some first-generation Snapper cards are still in loyal use. These early models of the Snapper card are no longer in retail circulation, and are not as well-supported as the new model.

While these cards can perform the basics, they do have their limitations and are getting left behind by some of the newer developments on the Snapper network.

For example, unfortunately first-generation Snapper cards can run into issues on the mobile apps, and do not work on the rail network.

First-generation Snapper cards can come in a couple of forms.

Snapper “Sprats” are a small, key-chain style Snapper that are white with the wording “I [Snapper logo] NZ” on them. The regular first-generation Snapper cards are identifiable by the fact that they do not have a “+” symbol in the top right corner, nor do they have a 3-digit CVV number at the end of the card number.

The good news?

You can swap your first-generation Snapper card out for a newer model, for free! We’ll even help you transfer your balance, as well as any concessions or passes, to your new card.

How?

Swap out the old card at the Wellington Railway Station Information Centre (inside the station, opposite the ticket windows). There, you can also transfer any balance/passes/concessions to the new card, too!

Alternatively, simply get in touch with the Snapper Customer Care team, and we’ll arrange the new card for you.

We look forward to helping you upgrade.