The app has problems detecting my card The Snapper Mobile app uses NFC to read the Snapper card. If the app won’t read your Snapper card, start by confirming that your device has NFC, and that this is turned on. You could try turning your NFC off and on again, before reading your card. To read your Snapper card with the app, it’s important to hold the Snapper to the NFC sweet spot on the back of your phone (this could take a few seconds). You can confirm that your Snapper card’s compatible with the app, by checking for the “+” symbol in the corner. If you can’t see a “+” symbol, just let us know, and we’ll swap your old card for a new Snapper card for free. Other things that could cause issues reading the card include having a thick case on your phone (which might make it harder for the NFC to work), or having other cards near the phone while reading your Snapper card. It’s also possible that if your device was purchased overseas or is a parallel import (e.g. the parallel import phones sold by retailers Noel Leeming or JB HiFi), the NFC may not be configured for the New Zealand market, meaning it’s incompatible with the Snapper Mobile app.