As the COVID-19 situation evolves here in New Zealand, we wanted to provide you an update on what the Snapper team is doing to keep you moving and safe.
Our main priority continues to be the health and safety of our people, cardholders, customers and the wider community.
Following our test on Wednesday 18 March to have all Snapper people work remotely, we have decided that the best thing we can do is to extend this arrangement for all non-essential work. As such the Snapper office is now closed for the foreseeable future.
What does this mean for you?
There is no impact on our current service. You can still purchase and top up a card, and get support, through all your usual channels. However, the Snapper office will not be available for walk-in customer care.
We will be providing you are further update on how we are supporting Greater Wellington Regional Council in their efforts to keep public transport running in Wellington.
What else are we doing?
We are conscious that our kiosks and retail network contain high touch areas when topping up your card. We are committed to getting the screens and terminals cleaned on a frequent basis. Our Snapper Mobile and MySnapper channels provide self-service top up options.
What you can do to help?
Again, we encourage you to help by being thoughtful and respectful to our frontline partners and service providers who continue to strive to provide you a great service and customer experience, even in these uncertain and difficult times. Our bus drivers, retail store owners and service support staff all need your support.
Stay safe and look after each other,