As the COVID-19 situation continues to evolve here in New Zealand, and we all do our bit to contain the spread of the virus, we wanted to update you on how the Snapper team is doing our best to keep you moving.
Our main priority is the health and safety of our people, cardholders, customers and the wider community, and we are following all guidelines recommended by the Ministry of Health. We are also ensuring that we minimise any disruption to our service, and that Snapper’s ticketing system continues to work in the way that you are used to.
Many companies (ourselves included) are testing business continuity plans this week and as part of that we wanted to share with you how we are keeping our people safe and our ticketing system resilient.
We are following Ministry of Health guidance on travel, and personal office hygiene, and continue to update our people so that they have the information they need to stay safe and well. Tomorrow (Wednesday 18 March) we are testing Snapper’s ability to have all our people work remotely in case the need arises in the future.
Snapper has a ticketing system that is robust and is fully supportable by our team even on a remote basis. You should see no difference in our service, apart from the following during our one-day test:
• The Snapper office will not be available for walk-in customer care. Alternative support options are available through our call centre, i-Site service centres, social media channels, and website.
• Website orders from the Snapper store will be not be fulfilled until Thursday 19 March. Our apologies in advance for any inconvenience this delay may cause. Please view our list of retailers for alternative places you can purchase a card.
What you can do to help?
We are all in this together. You can help by being thoughtful and respectful to our frontline partners and service providers who continue to strive to provide you a great service and customer experience, even in these uncertain and difficult times. Bus drivers, retail store owners and service support staff all need your support.
As we continue to understand and reflect on the growing body of information about the COVID-19 virus, we will adapt and respond as required. Our website will be the most up to date source of information of any changes that may affect you.
Stay safe and look after each other,