Snapper Frequently asked questions Why isn’t my card scanning with the iOS app?

Why isn’t my card scanning with the iOS app?


The Snapper iOS app needs to be used in conjunction with your Snapper card. 

  • Make sure you are logged in to your Snapper account 
  • Follow the prompts to open the card scanner 
  • Hold your Snapper card flat to the top, back of your iPhone. Reading the card may take a few seconds.

If you’re still having issues reading your Snapper card, try the following:

  • If your iPhone is in a thick case, or your Snapper card is in a plastic sleeve, try removing these and following the above steps again.
  • Check your Snapper card doesn’t have any visible damage as this can prevent the card from working properly. If your card is damaged or faulty it will not work with the app or with the card readers on the bus/rail networks. Please get in touch with the Snapper team if you believe your card is faulty.
  • The Snapper iOS app is compatible with iPhone 7/iOS 13 and above. Older Snapper cards (without a + in the top right corner) or Snapper Sprats may not work with this app. If you experience problems with your old Snapper card, please get in touch and we will swap out your old Snapper for a new one. 
  • Ensure you have installed the latest operating system on your device.
  • Turn your phone off and on again.
  • Uninstall then re-install the app. This also ensures you are downloading the latest version too.

If you are still having trouble getting your phone to read your card, try some of the suggestions shown below:

1. Try holding your card flat against the top, front of your phone (instead of at the back, top).


2. Try tilting your phone at a 45 degree angle against your card. This can also be done by placing your card on a flat surface as in the image below.