Transferring a travel pass

If you need to transfer your travel pass (along with any other balance or concession), to another card, you’ll need to block your current Snapper card. To block your card, just use the form here.

Once you’ve blocked your Snapper card, you’ll be emailed a 9-digit token with instructions on how to transfer any remaining balance and passes to your new Snapper card. You can collect this token using the Snapper Mobile app, or at any Snapper kiosk or retailer.

Once you’ve collected the balance on a new Snapper card, your old card will be permanently blocked and cannot be used again. If you find your card before you’ve collected the balance to another card, just get back in touch with us and we’ll happily unblock it for you – this may take up to 24 hours to update in the system.

If you haven’t registered your Snapper yet, register it now. It only takes two minutes and keeps your Snapper safer than cash.