Problems logging in

If you are unable to log in to your account, it might be that your username and/or password are incorrect or that your browser does not accept cookies.

• Check that cookies are accepted in your browser settings.
• Check that your email address is correct.
• Retype your password – if you are still unable to log in, click the “forgotten password” link. Enter in your email address and then follow the instructions in the email you’ll receive.

Please note: Accepting a cookie will not give Snapper access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result. See more about cookies in Snapper’s privacy policy.