Snapper Frequently asked questions Collecting a token

Collecting a token

You can collect your Snapper token 24 hours after it has been issued, which allows you to transfer your balance (including a travel pass and concession if you have them) across to your new Snapper the following ways:

  • Online with a Snapper Feeder and MySnapper.
  • Using the free Snapper Mobile app available from Google Play with an Android near-field communication (NFC) smartphone and a next-generation Snapper card (these have a ‘+’ on the top right-hand corner of the card).
  • Visiting a Snapper Service Centre with your 9-digit token number (a new Snapper card can be purchased at the service centre, online through the Snapper store or from a Snapper retailer).