Snapper Frequently asked questions Collecting a refund

Collecting a refund

Snapper is now issuing automatic refunds of penalties where a customer has tried to tag off the bus but has not been able to, so you don’t need to worry about getting in touch with us to request a refund.

If you think you’ve been unfairly penalized but have not received your refund in 2 working days, please get in touch with us.

Once your refund is ready, you can collect it immediately in the following ways:

  • online with a Snapper Feeder and MySnapper
  • using the free Snapper Mobile app available from Google Play with an Android near-field communication (NFC) smartphone.
  • visit a Snapper Service Centre with your Snapper card and mention that you would like to collect your refund.