Snapper Frequently asked questions Problems topping up

Problems topping up

Have you checked that everything’s plugged in properly? Check to see whether the balance is currently being displayed.

If you’re using a Snapper Feeder, have you got a Snapper securely in place under the clip?

Are you online? You can check balances off-line as the balance is read directly from the Snapper. For topping up, however, we need to process your credit card payment, and you must be online for that to happen.

Are you trying to add less than $10? Try a larger amount.

Will the total value of your Snapper add up to more than $300? If so, try a smaller amount.

Are you sure you’re using the correct credit card details? Check your details and try again.

Are you using an unsupported version of Windows? MySnapper will work on Windows 8 and above. If you’re using Windows 8, you’ll need to make sure your computer is up to date – check this by making sure you have Internet Explorer 11 or Edge installed: https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads