Snapper News MySnapper end of life February 15 2021

MySnapper end of life February 15 2021

Unfortunately, changes in the technology that the MySnapper application is built on means we can no longer guarantee the security the platform and, as such, from February 15 2021 it will no longer be available.  

We want to stress again that we do not take lightly the inconvenience that this may cause for some and, to the best of our ability, we remain committed to ensuring you have a smooth and easy transition to the other options Snapper provides.  

Alternative top up options Snapper has several channels available enabling you to top-up or check a card balance, collect pending items, and view your transaction history:

  • Snapper iOS app – available now on iPhone 7/iOS 13 and above. 
  • Snapper Android app – available on NFC compatible Android smartphones. 
  • Snapper kiosk – check out our Snapper kiosk locations page for a self-service kiosk near you. Please note you cannot view your transaction history on a Snapper kiosk. 
  • Snapper retailer – check out our Snapper retailer locations page for a retailer near you. 
  • RideBank – available in Pilot on iPhone 4s/iOS 9RideBank works in a similar way to online banking, with your debit or credit card linked to your account to pay for your travel – no more topping up! RideBank is in a closed pilot at present but we will open this up to transitioning MySnapper users- please register your interest using the form available at the bottom of the RideBank page

Return/refund policy

Customers who have purchased a Snapper feeder within the last 12 months are eligible for a $40 Snapper credit, applied to their nominated Snapper card, on return of their Snapper Feeder.  

To return your feeder to us, you have the following options: 

  • Pop into Snapper HQ at Level 12, AON Centre, 1 Willis Street Monday to Friday 9am – 5pm. 
  • Visit either the Wellington or Upper Hutt i-SITE Centre. Please check out our website for i-SITE opening hours. 
  • Post your feeder to Snapper, PO Box 11454, Manners Street, Wellington 6142. 

Please ensure you let us know or include the name and email address the Snapper feeder order was originally placed under so we can verify the date the order was placed. We will also need the Snapper card number you wish the credit to be applied to.  

Credit will be applied within 10 business days of receiving your MySnapper Feeder. 

Contact us

Request for alternative top-up options

If you have any further questions regarding MySnapper or our alternative top-up channels, please feel free to reach out to us via the contact form below.