MySnapper

1. Launch MySnapper.
2. Insert the Snapper Feeder into your computer’s USB port.
3. Slide a Snapper under the clip on the Snapper Feeder.
4. Your Snapper balance will appear in the left-hand column of the MySnapper window.
5. If you want to check another Snapper, simply slide the first one out from under the clip and slide another one in.  MySnapper automatically detects that you’ve swapped Snappers and will give the balance for the Snapper that’s now in the Feeder.

1. Launch MySnapper, and ensure you are online.
2. With a Snapper USB in your computer’s USB port, or a Snapper Feeder with any type of Snapper, just select Top Up from the menu in the left-hand side of the MySnapper window.
3. Type the amount you’d like to top up your Snapper with in the box that says “amount”.  Please note there is a minimum top-up of $10 and it is not possible to have more than $300 on a Snapper at any time.
4. Complete your credit card details.
5. Hit the “Top up” button.
6. The display will confirm the amount of the top up and your new balance.
7. The Snapper balance in the left-hand column of the MySnapper window will also be updated.
8. To top up another USB or any other Snapper, simply remove the current device, slip in the new one, and do it all again.
9. If you need a receipt, you can print one out directly after your successful top up.

We've also made sure that topping up with MySnapper is as safe as possible. If your top up is interupted for any reason after you make a payment, the system will realise and a pending reload will be generated for your Snapper.

1. If you’re using a Snapper USB, make sure that it has been inserted the right way round and is firmly in the computer’s USB port.
2. If you’re using a Snapper Feeder, make sure that it is firmly in place and that your Snapper is securely under the Feeder’s clip.
3. If you’re still having problems, try using another of your computer’s USB ports.
4. If you ever used, or tried to use our old website to top up your Snapper, you may need to remove the old drivers.
5. If the installation went smoothly and MySnapper just can't read your balance, you might just need to check the drivers installed properly.
6. If you have a Mac and got your Snapper USB from ANZ, please refer to this FAQ.
7. And if there’s still no joy, try closing the MySnapper application and re-launching it.

"Pending reload" means a recent top up or a Snapper refund (a credit that has been initiated to your Snapper) that has not been fully completed - the transaction was processed, but the value hasn't yet been loaded onto your Snapper.  

To complete the top up using MySnapper, select the pending reload from the list on your screen and click "top up". You can also collect a refund via a Snapper service centre.

The old website used different software (called 'drivers') to talk to your Snapper Feeder. If you used the old website and a Windows computer to top up your Snapper you may need to remove these old drivers. This can be done before or after installing MySnapper, but it is easier if you do it before the installation. Here's how:

First, check if you really do need to remove the old drivers:

1. Plug in your Snapper Feeder.
2. Open the Device Manager:
   - Click on the Windows "Start" menu and opening the "Control Panel"
   - Find the "System" icon and open it
   - Click on the "Hardware" tab at the top and select "Device Manager".
3. In the list of devices, there may be an entry called "Smart card readers". If there is, expand this item by clicking on the arrow or plus sign next to it.
4. If there is a device there labelled "TPOP", you need to un-install it.

If you don't see the "TPOP" device under "Smart card readers" whilst your Snapper Feeder is plugged in, you can download and install MySnapper now.

If you do see the "TPOP" device, un-install the drivers with the following steps:

1. Open the properties of the "TPOP" device (right click on "TPOP" get at the properties), click on the "Driver" tab and select "Uninstall".  Then close the properties window.
2. Remove your Snapper Feeder from your USB port.
3. You can now download and install MySnapper - But wait - Since you have had to remove the old drivers, it is advisable not to plug the Snapper Feeder back in to your PC until the installation is complete, or Windows may decide to reinstate the old drivers and you'll have to do this all again.

If you want to download the MySnapper application, but find you are blocked from downloading an .exe. (executable) file by a firewall, here is a zipped up version that you are more likely to be able to download.

Click on this link to download the MySnapper installer package in a zipped up format. (Windows version)

Download this version instead, extract (unzip) it into a new folder and then run the MySnapper.exe file you have extracted to install MySnapper.

If you need any components of the MySnapper installer package, zipped or otherwise, you can get them here.

If you have problems getting MySnapper working properly, the following steps will help you check your Mac OSX computer has sucessfully completed the installation properly and that the drivers are detecting your Snapper.

First of all, ensure you have closed the MySnapper application, and that your Snapper Feeder or USB is unplugged.

Now:

1) Confirm your Snapper Feeder or Snapper USB is being detected as a USB device by looking in the 'System Profiler':

• Open Finder, and at the top of the screen click on the Apple icon on the Finder bar.
• Click 'About this Mac' and then 'More info'. You should now see the 'System Profiler' window.
• In the left hand 'Contents' panel, under 'Hardware', click on 'USB'.
• In the top right panel, you should now see the 'USB Device Tree'.
• Insert your Snapper Feeder or Snapper USB and then refresh the System Profiler's view by pressing the Apple key and R.
• If you have a Snapper Feeder, you should now see a device called 'USB Tama'.
• If you have a Snapper USB, you should now see a device called 'PCSC Smartcard reader'.

If you don't see either of the devices appear, you may have a hardware problem or, more likely, the drivers have not installed properly. Try another USB device to confirm your USB port is working, or try another USB port.

2) To confirm the 'MySnapper Driver Package' has installed correctly:

• Open Finder again, but this time click on the 'File' menu at the top of the screen and open a 'New Finder Window'.
• In the left hand panel, click on your Hard Drive.
• Look in /Library/LaunchDaemons for a file called 'nz.co.snapper.snapmsdp.plist'.
• Look in /Library/Application Support/nz.co.snapper for a program called 'snapmsdp'.

If you don't see either or both of those, you need to re-install MySnapper. If you do see them and you're still having problems, you need to check that port 8 is listening and the daemon is working.

3) To check port 8 is listening and the, make sure your Snapper USB or Snapper Feeder with card attached is plugged in and:

• Open a Terminal window by going to 'Applications', 'Accessories' and then launching 'Terminal'.
• At the $ prompt, type 'netstat -an | grep 127.0.0.1:8' and press Enter. This should return:
  
  tcp     0      0     127.0.0.1:8      0.0.0.0:*     LISTEN
• Now, type 'cd /Library/Application Support/nz.co.snapper' and press Enter. Then type './snapmsdp -port 8 -test' and press Enter.
  This should return a bunch of XML. Read the first line of the text that is returned, it should start with:
  
  <envelope><status>1</status>...etc... if everything is OK.
  <envelope><status>0</status>...etc... if there is an error.
  
  If nothing happens at all, you may need to re-install the MySnapper.pkg form the MySnapper.dmg
  

MySnapper is an extremely secure (and top up fee free) way to top up your Snapper. In addition to the many failsafes we've built into it to prevent top ups being lost in the event of a loss of connectivity, software or hardware failure and the like, we've taken several other measures to safeguard your credit card transactions, including;

• The Adobe AIR platform our MySnapper application runs on requires all AIR applications to be digitally signed, therefore the MySnapper Air Application has been digitally signed with a certificate issued by a recognized Certification Authority (Verisign and Thawte) which provides significant assurance to you that the application you have installed has not been accidentally or maliciously altered.
• Your local MySnapper application communicates with mysnapper.snapper.co.nz via a secure (https) connection. This is additionally digitally signed and validated to ensure the authenticity of the server.
• Your credit card number is not stored by Snapper, ever.
• The communication between Snapper and the credit card processing system is also over https and digitally signed and validated.
• The interaction between the Snapper card and the system is additionally encrypted and digitally signed.

All this means that your transactions are very secure indeed. We safeguard the application itself, its communication with Snapper, Snapper's communcation with the bank and the communication between your Snapper and the system.